Frequently Asked Questions
Everything you need to know about our wines, shipping, and more.
What states do you ship to?
We currently ship to most states within the U.S. where direct-to-consumer wine shipping is permitted by law. Please enter your zip code at checkout to see if delivery is available to your location.
Does someone need to be home to receive the delivery?
Yes. Federal law requires an adult signature (21 years or older) for all wine deliveries. We recommend shipping to a business address if no one will be home during the day.
What is your return policy for damaged bottles?
If your wine arrives damaged or is found to be flawed, please contact our Customer Service team within 30 days of purchase for a replacement or a full refund.
How should I store my Silver Oak wine?
To preserve the quality of our Cabernet Sauvignon, we recommend storing bottles in a cool, dark place with a consistent temperature of 55°F (13°C) and around 70% humidity.
Can I include a personalized gift message?
Absolutely. You can add a complimentary gift message during the checkout process, which will be printed on a high-quality card and included in the shipment.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay and Google Pay.