Returns & Exchanges

At Silver Oak Cellars, we strive for excellence in every bottle; if your wine is damaged or flawed, please contact our Guest Relations team within 30 days of purchase for a replacement or refund.

Return Process

• 1.
  Contact Guest Relations

  Reach out to our customer service team via email or phone to report an issue with your order, including your order number and a description of the concern.

• 2.
  Verification of Quality

  For cork-tainted or damaged bottles, we may request that you retain the bottle and original cork for inspection by our winemaking team to ensure quality control.

• 3.
  Return Authorization

  Once your claim is reviewed, we will provide a return shipping label if a physical return is required, or authorize an immediate replacement for damaged goods.

• 4.
  Resolution and Credit

  After processing, we will ship a replacement bottle at no additional cost or issue a full refund to your original payment method within 7-10 business days.